- Email: [email protected]
- phone: +44 (0) 203 916 5117
We have a team of dedicated support engineers who work around the clock, 24×7 to provide you support via different modes like – FAQs, Tickets, Email, live chat, online tutorials, and help articles and Phone Support.
We have developed a team of skilled developers, engineers, specialists, customer success managers and project managers that offer a wealth of real world expertise to guide you in the best way possible.
The level of support depends on the plan you pick, going as high as committing an SLA of 60 mins initial response time along with a dedicated account manager who is there to handle all your questions for the Enterprise Plan 24x7x365! So irrespective of your time zone, you are bound to get support as and when you need it.
Stand Out’s
- Native Language Support
- Faster Response Time
- 24x7x365 Support Team
- Account Managers (Dedicated)
- FAQs, Ticket, Email, Chat, Phone
Ticket based System
Spotted an issue? You can always log bugs and issues you face using our ticket based support system! Our ticket based support system helps in tracking of all the issues reported, resolutions, progress, and raise escalations whenever required for our seniors to step in and help in reaching the right solution, as fast as possible.
Enterprise Support
All of our Enterprise Plan customers get our Enterprise Support, that comes with a dedicated support manager, who is available 24x7x365 and will be your first point of contact for any questions, issues, or concerns you have and will help you out in the same. Apart from a dedicated support manager and 24x7x365 support, Enterprise Support also features support via Phone, Email, Instant Messenger/Chat and our Ticket System, so that you have all necessary means to contact us and get a reply.
Help Articles
Help Articles provide you with all the answer to all questions. Help articles are written and summarized by our experts, and are designed to offer you an easy-to-use guide on how to manage things their own way.
SLA
We offer a high degree of SLA, depending on the plan you select. For e.g. our Enterprise plan comes with a 99.99% Uptime Guarantee and an Initial Response Time for any ticket as 60 minutes, this is the fastest you can get in any industry and for a product! We are committed towards ensuring success of our customers and thus irrespective of the plans we do work and commit to keeping our services up and running all the time!
24x7x365 Dedicated Engineer Support
Our support & engineering team is ready at your disposal 24x7x365. From minor glitches to an untimely bug, our dedicated engineers are always ready to provide coding support for any on-demand extension or integration for hassle-free service. Say goodbye to long queues and re-routing!
